Refund and Returns Policy

Every print is made when it is ordered. Nothing sits in a drawer waiting to be sold, so this page is mostly about what happens when something goes wrong, rather than about changing your mind.

If it arrives damaged

Photograph the print and the packaging before you unpack any further, and email me within 14 days of delivery. I will make it again and send it at my cost, or refund you in full, whichever you would rather. You do not need to send the damaged print back unless I ask.

If it is not what you ordered

Wrong photograph, wrong size, or something I have got wrong at my end: tell me within 14 days and I will remake it or refund it, including the shipping.

If the print itself is faulty

Marks, banding, a colour that is not in the photograph: that is my mistake and I will make it again. Prints are made full frame inside a white border, so a wider border at the top and bottom than at the sides is the paper meeting the shape of the negative, not a fault.

Changing your mind

Because every print is made to order, I cannot take it back because it turned out not to suit the room. If you are unsure which size to choose, write to me before ordering and I will tell you how big the image sits inside the sheet.

Cancelling an order

Email me as soon as you can. If printing has not started, usually within 24 hours, I will cancel it and refund you in full. Once the paper has gone through the printer it is spent, and I cannot.

Refunds

Refunds go back to the card or account the order was paid with, normally within five to ten business days of my agreeing to it. Where the fault is mine, the shipping is refunded too.

Where prints go

Prints ship within Canada only.

Reaching me

Use the contact page and include your order number. I answer everything myself, usually within a day or two.

Your rights

None of this limits your rights under Ontario’s Consumer Protection Act, 2002.